Enter the reference on your receipt and the phone number you gave us. You'll see which stage it's at, what it's going to cost, and every update our technicians have logged.
What you'll see
Diagnosis is free, and nothing is repaired until you've seen the quote and said yes.
Where your device actually is on the bench today, not a generic 'in progress'.
The quote, once diagnosis is done — and nothing starts until you approve it.
What the technician found and did, with the date each update was made.
Every repair, step by step
Not every repair needs every stage — parts-in-stock jobs skip straight past “Awaiting parts”.
01Received
Booked in at the shop and logged with your reference.
02Diagnosing
A technician is finding the real fault — free of charge.
03Awaiting Parts
The part is on order. We'll start the moment it lands.
04In Repair
On the bench, being worked on.
05Ready
Fixed, tested, and waiting for you to collect.
06Completed
Handed back. Your repair warranty runs from this date.